Everything you need to know about our ordering, subscriptions, shipping and more.
Do you offer bulk discounts or wholesale options?We sure do! Please contact us and we will be happy to help.
Can you supply coffee to my office?Yes, of course! What a great way to reward your staff. Please contact us so we can organise it for you hassle-free.
My coupon code at checkout isn't workingThat shouldn't happen if your discount code is valid and active - sorry for that! Please contact us so we can get your discount code working.
I just placed an order and forgot to use my coupon code, is it too late?Oh no! Coupon codes can only be applied before your order is placed. We think you will love our coffee, so you can apply the unused code to your next order.
My Account and Subscription
I'm unable to log in to my account, can you help?Try to reset your password and if you are still having trouble, then contact us and we'll be happy to assist.
When will I be billed for my subscription delivery?You will be billed on the shipment date shown in "My Account". Please see our Subscription Policy for more details.
Can I bring forward my next delivery?Yes, we want you to be able to have your coffee fix. So just change your next shipping date at least 2 business days before your next scheduled shipping date in "My Account". We will do our best to accommodate as much as we can!
Can I change how often I receive my coffee?Yes, you can change the frequency of your coffee delivery at least 2 business days before your next scheduled shipping date in "My Account". We want to get your subscription just right for you!
Can I try another Ignite Coffee blend in my subscription?We love that you are trying new things. You can add another Ignite coffee blend or change to another blend in "My Account".
How do I update my credit card details for my subscription?We want your subscription to work without a hitch. So log in to "My Account" to change your credit card details.
How do I update my shipping address details for my subscription?We want your coffee to find you, so log in to "My Account" to change your address details.
Can I cancel my subscription?Yes, you can cancel or defer your next delivery at least 2 business days before your next scheduled shipping date in "My Account". We will be sad to see you go, but hope to see you again soon.
Shipping and Delivery
Is your coffee freshly roasted?It sure is! We want you to have fresh great tasting coffee all the time. We freshly roast and ship orders every weekday!
Where do you deliver?Almost anywhere in the world! We want everyone to be able to enjoy our great coffee everywhere. For more details, please see our Shipping Policy.
When can I expect to receive my order?We strive to have your order roasted and shipped within 48 hours of your order on weekdays.
Can I track my order?Absolutely! You'll receive a tracking number and an email notification with instructions once your order has been shipped.
Help! My order is missingWe're really sorry. If it has been longer than our estimated shipping time, please send us your order number and contact details to email@example.com and we'll be happy to check on it for you.
My order arrived damagedUh oh, this is not good news! Please send a photo, your order number and contact details to firstname.lastname@example.org and we will fix it for you.
My order is incorrect or incompleteSorry, we have slipped up. Please send your order number, contact details and a quick explanation of what went wrong to email@example.com and we'll be happy to help.
We'd love to hear from you!
If you have any questions or you just want to say "hi", please feel free to get in touch with us.
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